As a small business, transparency is important to us. It's important that expectations are stated up front to reduce misunderstandings. When you book an appointment with True Massage, here's what you can expect.

I will provide and clean, safe, judgment free space

I will listen to your goals a create a session that is relaxing and therapeutic

I will treat you with respect

When you book an appointment, here is what is expected of you.

Show up 5-10 minutes before your massage start time

Give at-least 48 hour notice when rescheduling to avoid fees

Not cancel more than three consecutive times to avoid fees

Open and honest communication about health, history and goals for bodywork

Respectful behavior

 Please read the information below to help you prepare for your appointment

We are by appointment only. Appointments can be booked online on our easy-to-use booking system. We recommend booking your appointment in advance to accommodate your desired appointment time. If the time you are looking for is unavailable, you can be added to our waitlist using our online booking system.

Location and Parking

We are located at 1807 Robinson Ave. Suite 201.

Parking is available in front of the building. You will receive a confirmation email with the code to the front door.

Once you arrive, have a seat in the lobby and your massage therapist will be with you shortly.

Payment

 Payment is due at the time of your service. We accept cash, Venmo and credit cards.

Your Comfort

Your comfort is important to us. If the pressure is uncomfortable, please let us know so we can adjust. We encourage communication between clients and the therapist. If you need anything, such as an adjustment in the room's temperature, change in pressure, change in music, or water, please feel free to ask at any time.

Cancellation Policy

You may cancel your appointment up to 48 hours prior to your appointment without charge.

No shows or cancellations/reschedules made with 48 hours or less with be charged 100% of the service price.

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Frequent Cancellations and Reschedule Policy

Please note that if there are 3 consecutive reschedules/cancellations, even with 48+ hr notice, there will be a 50% charge on the 3rd time as a fee.

If there are 5 reschedules or cancellations within 12 months, even with 48+ hr notice, a 50% service charge will be held on the 5th time as a fee.

Late Arrival Policy

Please arrive 10 minutes prior to your scheduled time to ensure a full session. In the event a client is running late,

the service will be shortened to maintain the schedule and original treatment time will be charged.

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Gift Certificates 

All gift certificates are non-refundable for any reason and cannot be redeemed for cash. Gift certificate must be presented at time of service. Gift certificates cannot be combined with any other discount or promo. In the event of a no-call/no-show the gift certificate will be considered redeemed and void. If a client is running late, the service may be shortened to maintain the schedule, and the client is still responsible for payment in full.

Honesty

We understand that everyone has different preferences. We do our best to meet your goals and the style of massage you prefer. If the style you prefer is different from our area of expertise, we will let you know and do our best to refer you to someone who specializes in the best style for your goals.